Case Study: Creating Training Materials for Accessibility Specialists

Take an in-depth look at what one company has learned through the years about what we’ve done well, what we’ve done poorly, and where we are now with creating training materials for our analysts. Holding a unique position as both an accessibility vendor and a training program, we’ve been faced with creating a training process that evolves as our industry does.

Whether it is to expand our offerings or simply upskill our team, we’ve come to understand that being at the forefront of a changing industry means that our training materials often become outdated, inadequate, or contradictory. We’ve also experienced times when training tools simply don’t exist for the topic we’re exploring. With this, we adapt.

We’ve diversified our tools from just how-to guides, user manuals, and textbooks. Today, our training is less of a well-defined process, and rather a collection of dynamic resources such as forum subscriptions, User Groups, Webinars, and more.

One major component to all of this is the strong relationships we’ve built other leaders in our field, competitors included. This has allowed us to maintain a solid understanding of where we’ve succeeded, and where we need to improve.