With a global infrastructure of computer centers and networks, T-Systems operates information and communications technology (ICT) for multinational corporations and public institutions. On this basis, Deutsche Telekom’s corporate-customer unit offers integrated solutions for the connected future of business and society. Some 46,000 employees combine industry expertise and ICT innovations to add noticeable value to their customers’ core business all over the world. T-Systems generated revenue of around EUR 11 billion in the 2008 financial year.

A specialized department within the systems integration branch of T-Systems works on Enterprise Content Management (ECM). Enterprise Content Management covers all organizational archiving processes for customers, including the registration, administration, storage, archiving and provision of contents and documents. “We support our customers in launching and designing their project, in the project implementation phase and in taking over relevant ECM solution services,” says Uwe Helber, Senior Project Manager at T-Systems. The Telekom subsidiary focuses on tailor-made customer solutions and not on individual products or tools. Thanks to its extensive industry and process know-how, the company is also able to offer archiving solutions to all industries. The company’s customers include multinational groups from the manufacturing, telecommunications, healthcare, banking and insurance sectors. Depending on the relevant industry, T-Systems not only offers its own document management system ImageMaster but also solutions from other ECM manufacturers and partners active in the ECM environment. Beyond this, T-Systems has made a name for itself with its Application Service Provider (ASP) ECM solutions.

T-Systems and PDF/A
T-Systems has years of experience with archiving PDF documents. The company developed a “minimal PDF” format within the context of a major ECM project for a European aircraft manufacturer. This format guarantees long-term, tamper-proof archiving of PDF documents. It practically met the requirements set by the PDF/A standard before it was even passed. This is why converting over to PDF/A in accordance with ISO standards was not a big deal for the Telekom subsidiary. T-Systems converts several thousand PDF/As every day on a server farm from a multitude of source formats for this customer alone. In the meantime, the company also uses the PDF/A format for a number of other customers.